Merchant Onboarding Specialist

Salla

Job Overview

Location

Jeddah, Makkah Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Junior (1-3 years)

Application Deadline

August 11, 2026

About the Company

Salla is a prominent e-commerce platform dedicated to empowering businesses across the MENA region. The company provides a comprehensive, all-in-one solution designed to help merchants of all sizes establish, manage, and expand their online presence. Salla's platform offers entrepreneurs the essential tools needed to launch, operate, and scale their digital ventures effectively. By focusing on a seamless and integrated experience, Salla enables businesses to connect with their customers and drive growth in the competitive online marketplace. The company is committed to innovation and supporting the entrepreneurial spirit within the region.

Job Description

Join Salla, a leading e-commerce platform in the MENA region, and play a crucial role in empowering merchants to build, manage, and grow their online businesses.

In this vital role, you will be instrumental in preparing and launching merchants' online stores, ensuring every technical and commercial aspect is meticulously configured for success. Your responsibilities will include setting up store configurations, customizing storefronts to reflect brand identity, uploading product catalogs, and optimizing payment and shipping methods. By delivering an exceptional and seamless onboarding experience, you will empower merchants to start selling confidently on the Salla platform.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

E-commerce Platform ManagementCustomer SuccessAccount ManagementTechnical SupportCustomer SupportOnline Store SetupStorefront CustomizationProduct UploadPayment Gateway ConfigurationShipping Method ConfigurationArabicEnglishProblem-SolvingAnalytical SkillsTroubleshootingInterpersonal SkillsRelationship Management

Key Responsibilities

Customize templates and interfaces to align with the brand’s identity.
Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
Configure and update shipping and payment details based on the store’s needs.
Ensure seamless integration of various payment gateways with the online store.
Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.
Ensure a seamless browsing and purchasing experience on the platform.
Conduct A/B testing for the user interface and implement improvements for faster page loading.
Provide solutions to user experience issues and ensure customer satisfaction.
Provide continuous technical support to resolve any issues related to the online store.
Coordinate with specialized teams to meet merchant needs.
Work closely with technical support and development teams to resolve any store-related technical issues.
Stay up to date with the latest e-commerce technologies and site optimization tools.
Suggest innovative solutions to improve online store performance.
Deliver full training to merchants on how to use the platform effectively.

Qualifications

Bachelor’s degree in Business Administration, E-commerce, Information Technology, Marketing, or a related field.
1–3 years of experience in Merchant Onboarding, Customer Success, Account Management, Technical Support, or Customer Support, preferably within the e-commerce or SaaS industry.
Hands-on experience setting up, configuring, or managing online stores using e-commerce platforms is a plus.
Fluent in Arabic and English, with excellent verbal and written communication skills.
Strong problem-solving, analytical, and troubleshooting skills, with the ability to identify merchants needs and recommend effective solutions.
Ability to work in a fast-paced, dynamic, and changing environment while managing multiple priorities.
Ability to perform effectively under pressure and resolve merchants' issues in a timely manner.
Strong interpersonal and relationship management skills, with experience supporting or working directly with merchants.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The MENA region's e-commerce landscape is rapidly expanding, creating a high demand for skilled professionals who can facilitate merchant growth. This role is pivotal in ensuring businesses can successfully launch and thrive on leading platforms. You will leverage expertise in e-commerce platform configuration, storefront customization, product catalog management, and payment/shipping gateway integration. Your impact will directly influence merchant ROI and platform scalability, requiring a strategic approach to onboarding and user experience optimization.